Support

At SplashCoins Casino, getting help is easy and personal. Our team knows this is about more than games — it’s your account, your funds, and your fun — so we treat every question with care. Whether you’re troubleshooting a deposit, checking on a Sweeps Coins (SC) redemption, or asking about the Welcome Bonus (150,000 Gold Coins + 2 SC Free), we’re here to make the process smooth and clear.

Reach us the way you prefer

• Live chat: For the quickest answers, open live chat from any page and connect with an agent in minutes. It’s the fastest way to fix login issues, game problems with providers like Booming Games or Relax Gaming , or to request a transaction review.
• Email: Send a detailed message to support@splashcoinscasino.com anytime. Typical response time is within 24 hours, and we’ll follow up if we need more information.
• Phone: We don’t maintain a public phone line at this time. If you’d like a callback, ask for one via live chat or email and we’ll arrange a return call when needed.

What to expect — response times and availability

We staff our support team to respond quickly and helpfully. Live chat connects you to an agent in minutes for urgent issues, while email replies generally arrive within 12–24 hours. For complex account reviews or security checks, response may take a little longer, but we’ll keep you updated until everything is resolved. Our goal is reliable, round-the-clock service so you always feel supported.

Quick answers in the Help Center and FAQs

Many common questions are answered instantly in our Help Center and FAQ sections — everything from account setup and verification, to how Gold Coins and Sweeps Coins work, to bonus eligibility. Check the banking page for details and troubleshooting on deposits and withdrawals (ACH, bank transfer, MasterCard, Visa) and visit our bonuses page for terms on promotions and loyalty rewards. These resources are designed to help you solve small issues fast, without waiting.

We’ll get it resolved — what helps us help you

Our support agents are trained on account, transaction, and gameplay issues, and they’ll walk you through steps or escalate to specialists when needed. To speed things up, please include your account email, username, any relevant transaction IDs, and screenshots of error messages when you contact us. We handle every inquiry with confidentiality and security, and we’ll explain next steps in plain language.

Responsible, respectful service

We take responsible gambling seriously. If you need help setting deposit limits, time-outs, or self-exclusion, our team will guide you through the available tools and resources without judgment. If a situation requires it, we’ll connect you with additional support resources.

We want asking for help to feel simple and reassuring. Reach out anytime via live chat or support@splashcoinscasino.com — we’re here to help you get back to the fun, quickly and safely.